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FRONT LINE MANAGER DEVELOPMENT 
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How do we engage our front line managers in a program that will encourage retention and skill development of our top 10%?

Solution:

Through a careful study of industry standards and practices a structured mentoring program was designed. The program targets the busy mentor, with sessions that are completed “in the time it takes to drink a cup of coffee.” 

A comprehensive list of sessions (52 in total) were created with specific educational outcomes, performance measures, learning tools, handouts, and more. 

Sessions included both hard and soft skills, from push/pull techniques and performance management to conflict communication strategies and team building. 

Following the design Tyler provided an intensive train-the-trainer program for the mentors and follow-up coaching as they implemented the program.  Further, we developed an online e-learning tool to help support the mentors and mentees. 
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This solution was able to:  

• Increase supervisory management & leadership skills and behaviours. 
• Create a forum for structured mentoring.
• Build a learning tool based on national standards.
• Create a program that promotes retention and engagement of staff.
• Have fun learning new skills. 
  
  

AUDIENCE SIZE: 20 People (mentors) 
TIME:  One Year to Design and Deliver training of 52 consecutive 20 - 30 Minute Sessions
ROOM SET-UP: Board Room, Projection TV, Coffee 
LEARNING TOOLS: Kinaesthetic - Interpersonal - Visual - Mathematical/Logical - Intrapersonal - Naturalistic - Linguistic

“On behalf of Health Canada - Atlantic Region I would like to thank you for being a guest speaker at our all staff event.... (it) was well-received and appreciated by staff ... I will recommend that other government colleagues consider you for their upcoming events.”
 
-- Regional Director General, Health Canada

Solution Sample:

This is a e-learning session that Tyler used.  Each Learning Session was based off of the content in a slide deck,  which was complimented by both mentor and mentee structured learning manual.  These E-Learning modules were produced later to capture the learning and were used so that new mentors could have a benchmark to work from, or new supervisors could take the training in small groups with a single mentor facilitating a discussion post video.