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CUSTOMER SERVICE CULTURE
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How do we develop a culture in manufacturing that develops a customer centric approach to production & relationships?

Solution:

This highly modernized international manufacturer invested in three separate full day events to provide an organization-wide Customer Relationship Management training session.  This learning event was aimed at shifting the culture and building awareness of the customer as the central driver for quality within the plant.

We helped by designing and delivering a train-the-trainer program that consisted of several sessions that experientially helped employees discover the companies custom content.  This was accomplished in a very tight time frame.  We met with the client and performed a discovery session then within a 45 day period we delivered a trainer resource book, education session, and materials to provide the sessions to the client.
 
This solution was able to:  

• Develop a branded custom train-the-trainer tool.
• Train managers to use the tool to provide three separate learning events.
• Provide sessions that enable all staff to share and direct CRM efforts within the plant.
• Design a program that engages all staff from Engineers to Operators and Admin Staff to Maintenance.
• Deliver a professional and entertaining learning program. 
  
  

AUDIENCE SIZE: General Manager, 30+ Trainers, 1200+ Employees
TIME:  Forty-Five Days to Deliver and Train, Three Months Total Delivery 
ROOM SET-UP: Team Tables, Stage, AV, Break Out Spaces
LEARNING TOOLS: Interpersonal - Visual - Mathematical/Logical - Intrapersonal - Naturalistic - Linguistic - Kinaesthetic

“Tyler delivered a session that was fun, engaging and above all, focused on our goal and the desired message. Not only was Tyler’s session successful in itself, it was a major catalyst to a great meeting, delivering that tipping point for greater achievements for our group."

-- CEO, Interuniversity Services Inc.

Solution Sample:

This program was a privately built program and the material is under contract with the client. It's a super cool delivery - complete with custom content, cultural connections, and educationally diverse in its learner profile.